Returns Management Services

> Review current returns policy

> Manage the returns process from return authorization request to issuance of credit

> Assure that before credit is finalized, that the debit requests adheres to returns policy, verification includes

• Pricing
• Partials
• Over or under expired
• Third party batch returns

> File credit memos with wholesalers and retailers and follow up on any payback requests

> Maintain a web based database of all debit and credit memos with the ability to export line level detail of all returns processed by ATNA

> eStrat returns system has 812 functionality for electronic submissions with wholesalers

> We will also review all past returns and where applicable file payback requests to the wholesalers going as far back as:

• 6 months for McKesson
• 12 months for AmerisourceBergen and Cardinal

> We will also review all past returns and where applicable file payback requests to the wholesalers going as far back as 6-12 months, depending on the wholesaler.